Let just say you’re looking to do an exterior painting project and you have decide you would like a free estimate from us. Either Matt Richmond, the owner, or our estimator Bill Holland, will come out to meet you at a specified time of your choice. We typically start our residential estimating as early as 7AM depending on your location and as late as 7PM. We also do offer weekend hours if required. Typically, you will be given an hour or so block of time as to when we will arrive, as we do a lot of estimates and travel quite far. At any given time do estimates and jobs from Lake County, Racine, Kenosha, Walworth, Milwaukee, Waukesha and Ozaukee counties. If you are not available and we have a good description on the exterior job we will do “walk bye” while you are at work if we are not able to meet. Then, your estimate will be sent via email for your convenience.

When the estimator arrives he will hand you his business card and introduce himself. He will give you the opportunity to voice any and all of your concerns. Then he will explain our painting process and how things typically will go.

The Process

• We have to pressure prior to the first day if there is siding to be painted. Trim only jobs will be “hand washed” as we go.
• We need to scrape all the failing paint, while priming any bare wood with the appropriate primer.
• Any carpentry work will be addressed and anything found will be brought to your attention prior to any work being performed.
• Someone will starting caulking any areas in need to be sealed.
• Another painter will remove all the down spouts in order to paint behind them. As long as they aren’t riveted onto the house.
• Another painter will remove the shutters and prepare for them to be painted.
• We will always wipe down any dirt during the painting as it is found.
• If we find areas we believe that can be “patched” rather than be repaired with carpentry we will discuss the options with you also.
• Ladders will be secured in our trailer or in a specified place at the end of each day.
• Also, we will clean up after ourselves, ensuring that loose paint chips and garbage are disposed of properly.
• Patio furniture will be moved as needed and replaced back where it came from at the end of the job.
• We aim to leave any touch-up paint labeled properly for your convenience.
• If we are dealing with lead paint we will prepare the job and dispose of thing properly and in accordance with the EPA.

What’s included?

Insurance

The Richmond Promise Aka our warranty

We always try to ask every client one very big and important questions. The big million dollar question is…… What is your idea of a GREAT paint job? Not every paint job is created equal and not everyone’s expectations are the same. In your eyes you may really want the best pressure wash possible. You may want the straightest lines possible for the surface we are painting. You may have a toddler who naps at a certain time and may not want anyone ringing the doorbell. You may have a dog and need the gates locked at all times. We don’t know your expectation’s even though we have a lot of daily and very routine things we practice, we want to be able to give you the best possible experience. That way we can make you one of our “Raving fans” and part of our Team Richmond family!!

Information

1. A copy of our 3,000,000 liability and workers comp insurance

2. A list of references on different services we provide

3. Customer survey we ask all customers to fill out at the end of the job so we insure complete satisfaction

4. Our warranty, it’s not just a hand shake.

5. Company is lead certificate

6. The owner’s personal lead certificate.

7. Post card with our current special

8. Financing options explained

9. A letter to our valued customer

10. Business card with the estimators contact information.

Communication